Financial "Rape" of Drivers by Wrecker Services
This past Sunday, my sister's car broke down near South Kirkwood and West Airport Blvd. One of her passengers called the Meadows Police Department and asked them to call a wrecker service. Unfortunately for her, the service they called was Gutierrez Wrecker Service located in Rosenberg, Texas.
When the wrecker driver showed up, my sister requested that he take her car to Jeff Haas Mazda at 11222 Old Katy Road, a distance of 12 miles. She signed the consent form and told him that there was a "key-drop" and requested that he leave the car there. At the time he made no mention of the fact that he would not leave the car there if it could not be secured, nor did he tell her that he would not leave the car there unless he was paid upon delivery.
Monday morning I drove my sister up to Jeff Haas Mazda, only to be told that the car had not been left there. Upon calling the wrecker service, the driver informed her that he did not leave the car there because he was concerned that the car might be vandalized, that he had taken it to his stowage yard in Rosenberg, Texas and that he would be delivering it that morning. True to his word, the driver delivered the automobile...with a towing charge of-now get this folks-$395.00.
Yep, almost $400.00 to tow a Mazda 12 miles. It seems that the accepted official towing fee for Fort Bend County, in which the city of Rosenberg sits, is $175.00. Rosenberg is only 31 miles from Jeff Haas Mazda. So folks it appears that this "gentleman" charged my sister two towing charges to and from Rosenberg (that would be $350.00 for you mathematically challenged). I still don't know where the extra $45.00 comes from since the driver, I assume it to be Mr. Gutierrez, claims that he did not charge her for stowing the car overnight and by my calculations $45.00 is more than sales tax would be for a straight $350.00 charge.
Not being familiar with the intricacies of the car towing industry, I must say that this seems to be a rather excessive charge for towing a small sedan for what was originally understood to be a 12 mile journey.
I realize that this story is not unique in the experience of Houston drivers, but it does serve to highlight problems in a system which seems to be virtually unregulated, and inclined to extortion-like treatment of individual citizens who are caught in a distressed and powerless position.
I, in my personal experience, have never heard of a wrecker driver refusing to leave an automobile at a dealership on a Sunday simply because they were closed, when there was a "key-drop" box available. I have however been held hostage (or at least my car was held hostage) until I paid a driver $97.00 in 1997 to have my car towed the inconceivable distance of...5 miles. It was my first experience with the unregulated towing system. Prior to that my last tow had cost me around $50.00
The wrecker service industry was deregulated in 1995 and since then their has been a free-for-all in the towing industry with fees climbing at increasing rates. Prior to regulation (consent fees were never regulated in Houston) the average consent towing (one in which the driver volutarily has his car towed) ran between $55.00 and $75.00. Following deregulation, the sky's the limit, and drivers need to be aware that. Before they sign the consent form they need to make sure that the expense is totaled out.
With fees running at such exorbitant rates, I can't help but wonder if some of the surrounding municipalities are not in "cahoots" with these services. Now I'm not saying that they are, and I am not saying that anyone in this story has done anything illegal, but I am saying that $400.00 seems to be an extraordinary amount for a 12 mile tow.
Perhaps it is time for our City of Houston Council to take another look at the fee structure of these towing services.
It is unreasonable to expect a citizen whose vehicle is stuck on a main thoroughfare to "shop around" for the best rates, especially with the gradual disappearance of public telephones and the difficulty of finding a copy of the yellow pages from which to do ones shopping.
As a Conservative I believe in the free enterprise system, but for a stranded motorist there is very little freedom of choice when it comes to obtaining a wrecker service.
Caveat emptor (let the buyer beware) are great words for the market place, but perhaps another version should be added caveat ereptor (let the robber beware).
Long Live Our American Republic!
Note some of the information used in this article came form the Houston Chronicle archives:
HOUSTON CHRONICLE
SUN 07/06/1997
Section: APage: 1Edition: 2 STAR
Wrecker drivers toeing the line/Fears of post-deregulation chaos fail to come true in Houston
By T.J. MILLING Staff








